What are your check in and check out times?

Check In Times:

Monday to Friday (excluding Wednesdays): 8am-3:30pm
Saturdays: 8:30am-2:30pm
Sundays: 9am-2:30pm

Please arrive as early in the day you can. This gives us more time to spend with your pet so that we can get to know them and so that they have plenty of time to settle in before their first night with us.

Check Out Times:

Monday to Friday (excluding Wednesdays): 8am-3:30pm
Saturdays: 8:30am-2:30pm
Sundays: 9am-2:30pm

Please note: A departure day charge applies after 11am. If you collect your pet in the morning on the day of departure you will not be charged for that day.

To minimise disruptions to other pets staying with us, clients are not able to accompany their pet to their suite. Inspections are always welcomed prior to your pet’s arrival date if you would like to see where your pet will be staying.

We provide hammock beds and soft bedding, which we wash when needed. We always wash bedding when a dog goes home, to ensure we have fresh, clean bedding for the new arrival. We have a variety of toys, therefore no need to bring any toys along however if your dog is in single accommodation or you have two dogs from the same family, you are welcome to bring your own toys along.

As early as you can! Our dog accommodation books out very quickly for peak periods and long weekends. We recommend booking at least ten months in advance for Christmas/New Year, four months for Easter, three months for long-weekends and school holidays and once month for all other weekends.

It is a legal requirement that all pets who stay with us have a current annual vaccination (C5 for dogs and F3 for cats). Please ensure your pet is up to date before their stay as we are unable to admit them on site if they are out of date. 

Vaccinations must be renewed yearly. Please speak to your vet to confirm your pet is fully covered. If you are wanting to board you pet but they have not been vaccinated in over 12 months, they will require a booster a month after their initial vaccination in order for them to be fully covered. This additional booster must also be administered in order for them to stay with us so please plan accordingly.

We never mix cats unless there are two (or more) from one family.

The size of our cat suites varies between 4m x 3.5m, 4m x 2m and 4m x 1.8m. The larger suites are usually allocated to families of two or more cats, however if you have one cat, you are welcome to request one of these and we will do our best to accommodate your request.

We will endeavour to contact you, your emergency contact or your vet and act accordingly in your pet’s best interest. All pets are health checked daily and we have an on-call vet as well as an emergency 24-hour vet clinic close by, should the need arise.

All rooms are 4m x 4m and have attached play-yards that are 14m long, varying between 5-9m wide.

Please let us know as soon as possible if you would like to collect your pet earlier or later than their original departure date. We bath all dogs the day before departure therefore we need to plan this accordingly. In off-peak periods, you will only be charged for days used, however in peak periods, you will be charged for days booked if you need to reduce your pets stay. At any stage throughout the year, we are certainly able to extend your pets stay assuming we have the availability.

We are more than happy to provide you with an update on your pet while you are away but please rest assured that we will always contact you or your emergency contact should we have any questions or concerns.

The easiest way to receive an update is to email us at info@rothwellrun.com.au and we will get back to you as soon as we can.

We always provide accurate updates directly from the animal attendants looking after your pet, and this can take time. For this reason, please try and refrain from asking for frequent updates as frequent disruptions do take our attendants away from the pets in their care.

Our staff are trained to administer complex medication regimes.

Please send along your pet’s medication in its original veterinary packaging and ensure there is enough to last for their whole stay if required.

A small charge applies for administering medication.

A medication permission form must be completed prior to arrival with instructions on dosage and frequency.

Please note: we are unable to look after diabetic or insulin dependant pets.

As we have a large variety of options to feed your pet, there is no need to send food along. We always try to feed your pet something similar to what you feed your them at home, to avoid any tummy upsets.

If however, your pet has a sensitive stomach or is a fussy eater, you are welcome to bring their own food along. We kindly request that dog owners send extra food along as we find with increased activity levels, dogs tend to lose weight if they are fed the same amount of food as what they are fed at home. We have a large freezer, therefore if you need some food to be frozen then defrosted, we can easily accommodate. Packaging frozen food into daily portions is very helpful for us and if you also have time to write your pets name of the packaging, it is greatly appreciated!

The only other time we encourage clients to send food along is if their puppy or kitten is less than six months of age. We find one less change to their routine helps us avoid an upset tummy.

Unfortunately, we are unable to fulfil individual photo requests as it does take the animal attendants away from the pets in their care. We have to schedule additional staff to complete these which is why we offer it as an additional service.

We offer a pet photography service that enables you to stay connected with your pet during their stay. We will email you 15-25 photos of your pet half way through their stay, while also providing a written update of how they are enjoying their time with us.

Every room has a doggy-door which allows all-day inside and outside access to a large spacious play-yard, measuring fourteen meters long and anywhere between five and nine meters wide.
We do also have the option of additional Activity Time or Pool Time sessions with a staff member:
Individual (one on one): $35 for twenty minutesGroup (with up to 6 similar dogs): $25 for twenty minutes

We always recommend social dogs stay in shared accommodation where they are paired with a friend of similar age, size, breed and temperament. We do not pre-assign friends before arrival as we have to assess who will be the best possible match for your dog once they have settled in. Our buddy-system means that your dog will have company and they will spend all of their time, both inside and out, with their friend. The only exception to this is at feeding time as we separate all dogs for feeding.

Code of Practice for Victorian Boarding Kennels states “only two dogs may share a pen or play yard at any given time”, so rest assured your dog will have only one other friend. With written permission from owners, three or more dogs from one family are allowed to stay together.

If shared accommodation has been unsuccessful we may decide that your dog is better suited to single accommodation and require this option to be booked for future stays. This is at the discretion of our animal management team and will always be discussed with you first.

Dogs who stay in single accommodation are not isolated by any means. They have excellent visibility at all times and can always see other dogs and people. As we never mix large groups of dogs together, single accommodation dogs are not missing out on any fun! They have their own room inside, and own yard outside so they can play through the fences and interact indirectly with their neighbouring dogs.

In our experience there are certain breeds that have a much better stay in single accommodation.

Due to their size and strength we require single accommodation for the following breeds: Akitas, Bulldogs (excluding French), Bernese Mountain Dogs, Boxers, Chow Chows, Dobermans, Great Danes, Greyhounds, Heelers, Huskies, Malamutes, Mastiffs, Maremmas, Rottweilers, Ridgebacks, Shiba Inus, Shepherds (excluding Australian), Staffies, etc.

Any dogs that are crossed with one of these breeds will also require single accommodation.

Two dogs of any of these breeds from the same family are certainly able to stay together.

Due to their strength, we may require a trial stay depending on age, size, and behaviour for the following breeds: American Akita, American Bulldog, American Staffie, Anatolian Shepherd, Belgian Malinois, Belgian Shepherd, Bernese Mountain Dog, Bull Arab, Bull Mastiff, Bull Terrier, Cane Corso (Italian Mastiff), Caucasian Shepherd, Doberman, Dogue De Bordeaux (French Mastiff), Dutch Shepherd, German Shepherd, Great Dane, Maremma, Newfoundland, Pitbull Terrier, Pyrenees, Tibetan Mastiff, etc.

Any dog with behavioural issues will also require a trial stay before their first stay.

An introductory day stay or overnight stay can be extremely beneficial in assessing whether an excitable kennel environment is going to be a suitable option for certain dogs. It also gives them a gentle introduction to our staff, our routine, and exposure to all the new sights and smells they are going to experience while with us, which will make their first stay as relaxing and enjoyable as possible.

Trial Stays are available on Mondays, Tuesdays, Thursdays and Fridays in off-peak periods only. A successful trial must be completed in advance of any future reservations so please plan accordingly.

No! We believe all dogs should be able to board providing it is the right environment for them. Some stronger breeds do require a trial stay before their first holiday with us to ensure they are able to have a safe and comfortable stay.

We are unable to cater for pets who have had major recent surgery due to the high risk of reinjury or infection at the surgical site.

Dogs who have had ACL surgery must wait a minimum of 16 weeks before they can board with us. This is because of the excitable kennel environment. Although we can restrict their exercise, we are unable to prevent them from jumping, twisting, etc. while they are inside and given that it is a such a fun and excitable environment, this is almost impossible to avoid.

Any dog with stitches, bandages or open wounds are also unable to board until the injury has fully healed and no restrictions are enforced.

We recommend boarding at your vet clinic for any pet who has had recent major surgery.

No. For dogs, we always ensure that undesexed males and females stay in separate areas regardless of whether females are on heat or not. All rooms and yards are fully secure and are unable to be broken through. Dogs who participate in Group Activity Time or Group Pool Time Sessions are carefully matched by age, size, breed, sex and temperament, therefore no undesexed dogs have sessions together.

Since all cats are boarded separately, undesexed cats are not an issue for us.

Our online portal is an easy, fast and secure way to manage your pet’s holidays. You are able to request reservations online, edit you and your pet’s details, pay invoices and view past and upcoming reservations. 

Visit BOOK NOW to create a profile or log in to your existing account.

Please note: online reservations are requests only and are not confirmed until reviewed by our admin team. Please check your email or log in to your profile to view the status of your request. Dates on our portal are not indicative of availability.

Peak periods refer to any days over the Victorian Public School Holidays.

The following minimum charges apply over peak periods:

Easter: 7-days
Christmas/New Years: 14-days
January 2nd-15th: 7-days
All remaining school holidays: 5-days

Please refer to our Boarding Agreement for more information.

We require a $100 deposit per pet to confirm all reservations that fall across peak periods. Outside of school holidays there is no deposit required.

Deposits are refundable up until 28 days before the reservation start date (excluding Christmas and New Year).

Reservations cancelled with late notice (within 28 days of the reservation start date) will forfeit the deposit. Forfeited deposits are non-transferable. 

Please note: any refunds issued incur a $10 processing fee. 

For more information please see our Boarding Agreement.

A 10% discount is applied for all pets from the same family who are sharing accommodations.
Any pet staying with us for 28 days or longer receive a 10% discount on boarding costs. For periods longer than this we are able to provide a separate quote at the discretion of management. Please contact us for a personalised quote.